Morcare Services
Quality Policy Statement
Morcare Services is committed to making a difference in people’s lives, consistently delivering high quality care and being a market leader of disability and aged care support services.
The following activities enable us to maintain a ‘high quality of care and service delivery’ culture.
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we maintain a robust Quality Management System and industry relevant certifications/accreditations;
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operational staff ensure the support/ care needs and expectations of clients are clearly understood, documented and consistently satisfied;
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workgroup managers support team members to adopt behaviours consistent with our Vision, Mission and Values;
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the Leadership Group and workgroup managers encourage staff to adopt the principles of best practice in regard to quality and service delivery outcomes, risk minimisation, continuous improvement, and collaboration through targeted learning and development activities, and;
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the Leadership Group regularly review our Quality Management System and performance for effectiveness.
Collectively these activities ensure Agency protocols are benchmarked, regularly subject to quality review and the corresponding outcomes are evaluated by the Leadership Group.
VISION, MISSION AND VALUES
The provision of a quality service is the responsibility of every employee and we expect each person working for the organisation to embrace the organisational vision, mission and values and to commit to achieving quality outcomes, continuous improvement and the minimisation of risks.
Our Vision
To provide services that inspire people and make a difference to their lives.
Our Mission Statement
To provide quality lifestyle and personal support services by responding to individual needs of clients, creating choices, and helping them to achieve their potential for independence.
Our Values
We have established values to guide the way we work together and the behaviours we will role model. They epitomise what we believe in and represent what, as a business, the organisation stands for. These values are:
PEOPLE
Satisfying clients’ needs is the reason for our existence:
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we collaborate with people as partners;
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we aim to promote optimism, independence and self-reliance, and;
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we identify and support people’s individual needs and preferences.
EXCELLENCE
We strive for the highest quality in our work:
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we set goals and work towards achieving them;
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we implement best practice wherever possible, and;
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we acknowledge effort and recognise excellence.
TEAMWORK
We work together, and support and show respect for each other:
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we build relationships to achieve results;
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we encourage frank and open communications;
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we stand by our commitments, and;
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we promote safety and wellbeing.
ACHIEVEMENT
We take pride in our work and our reputation:
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continuous improvement is embedded in everything we do;
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we have the courage to embrace change and innovation, and;
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we value feedback and view it as an opportunity for improvement.
INTEGRITY
We always act honestly:
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we say what we mean and do what we say;
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our business ethics are beyond reproach, and;
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we value everyone’s privacy.
EMPATHY
We show empathy in our dealings with people:
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we value people and show respect for individual circumstances, and;
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we support individuality.