To ensure we achieve the highest possible service delivery standards, we hold Accredited Certifications to the following standards:
Attendant Care Industry Standard 2013 (ACIS)
AS/NZS ISO 9001:2015 Quality Management System
AS/NZS 4801:2001 Occupational Health and Safety Management System
We recognise the importance of delivering services that are of the highest quality and standards. We have developed a continuous improvement program that combines an innovative and collaborative model of service delivery. Using an evidence based approach we have an established audit schedule that includes a rolling program of service standard audits, independent service and practice assessments and internal reviews of all procedures.
Our inclusive planning and assessment process is an important step toward providing a service that can enable our service users to achieve their goals and program needs. We are then able to develop a specific training program for support staff to complement our comprehensive induction, health and safety training.