Question 1

Am I suited to working within the Disability or Aged Care Industry?

Accepted Answer

To have a successful in fulfilling career in the disability or aged care industry, there are specific attributes that we look for in order to set you up for success. A caring nature, empathy, honesty and an ability to follow directions contained in client care plans are just a few. 
If you’re unsure about your suitable, the NDIS have a self-assessment tool. The tool provides you with insight as to whether your suited for this work and why. It is free to access and only takes around 10 minutes to complete.

Question 2

Why should I join the Morcare team?

Accepted Answer

At Morcare, our mission is simple: “to make a difference” to the lives of the clients we support. Morcare was founded over 30 years ago following a life-changing motor vehicle accident involving a family member and because of this we have a deep understanding of what clients, and their families truly need. This experience shapes our approach, and we are committed to employing compassionate, skilled, and dedicated workers who share our values and energy.

When you join Morcare, you’re becoming part of a family that values and celebrates your contributions as we work together to support our clients.

Question 3

What can I expect during the interview and application process?

Accepted Answer

We have a structured interview and onboarding process to ensure that you have a smooth and positive experience, where you are informed of opportunities and requirements each step of the way.

You can find more information on the "Join our Team" section of our website.

Question 4

How soon can I start?

Accepted Answer

As soon as possible! How quickly you apply for a role and gather all your compliance documentation will determine how soon you can commence. Having an up to date police check and a working with children check can help speed up the process!

Question 5

What can I expect from my first week?

Accepted Answer

Your first week at Morcare is devoted to your induction, training and our team preparing you with the tools and information you need to commence you first shift.
During your first week, you will:
Complete an induction workshop where you’re welcomed to our team, how our services and supports operate, as well as our values and behaviours that guide our client services
Meet and greet with the Morcare office support staff
Introduction and a sit down with a member of our rostering team to organise your first few shifts that suit your needs and availability
Read and understand individual client care plans that are the roadmap for you to start delivering care, and;
Learning how to access your timesheet and rostering application on your mobile phone

Question 6

Is Training Provided?

Accepted Answer

Yes! Morcare will provide you with the training that is required for you to complete your shifts and deliver a quality of support. Some of this training is completed prior to your first shift, while other training modules are completed within your first few weeks of employment.

Question 7

Do I need to be qualified to work in Disability Care, such as NDIS or TAC?

Accepted Answer

No, you don’t need a qualification to work in disability care. Here at Morcare, we provide you with the training you need to commence your first shift. 
Despite this, many support workers at some stage of their career undertake a qualification such as a Cert III or Cert IV in disciplines such as Aged Care or Ageing Support, Disability, Individual Support, or Mental Health to grow their skills and impact with clients.

Question 8

Do I need to be qualified to work in Aged Care?

Accepted Answer

If you’re interested in providing in-home support to Aged Care clients, you will require a Certificate III in Aged Care, Individual Support, or a similar approved certification.

Question 9

What support is available to me on the job?

Accepted Answer

We are known for the quality of support provided and the friendliness of our support team. We have a Rostering Team who will be in regular contact with you about your roster and shifts, as well as Program Coordinators who are allocated to each client.

Question 10

Where do I go if I have questions?

Accepted Answer

All support workers have access to the Team Leader of Administration who can assist with any questions, queries, support or help you may need on a specific topic. Whatever it is, they are 100% there for you!

Question 11

What are my employment options?

Accepted Answer

Casual and Part-Time employment are the most common employment basis options. Most staff are employed casually due to changing client needs, and many of our support workers seeking flexibility in when, where, and how often they work. Casual employees earn higher hourly wages than part-time employees, however casual employees do not get access to paid annual leave or sick leave entitlements like part-time employees do.
All employees are paid on a fortnightly basis (i.e., every 2 weeks). Payday is on a Wednesday, for the previous fortnight pay period worked.

Question 12

How and when do I submit a timesheet?

Accepted Answer

Upon commencement you will be provided with access to an App on your phone which you can use to sign in and out of each shift, and have each shift verified by the client. It's that simple.

Question 13

How long are shifts?

Accepted Answer

Shift durations differ due to differences in the support requirements of our clients. Minimum shift durations are 2 hours, while some clients require longer shifts of up to 8-10 hours.
All shifts are paid the appropriate rates, penalties and loadings as indicated by the Social, Community, Home Care and Disability Services Industry Award (2010).

Question 14

What type of shifts can I do?

Accepted Answer

Morcare has a range of clients with varying needs, ranging from a few hours per week to assist with domestic support or accessing the community, to larger scale complex care programs requiring a team of support workers to provide 24 hour care every day of the week.
The 3 main categories of care we provide are:
·        Domestic Assistance
·        Personal Care
·        Community Access

Frequently asked questions